There are various aspects of the DoodleMaths system, all of which should work harmoniously together. But as with anything technical, things can go wrong.
Our technicians are working all the time, mainly on improvements, but also bug fixes. All our products are tested thoroughly prior to release, and we tend to do an update of our website and apps every 2-3 months containing bug fixes and improvements.
With the website and dashboards, minor bugs (by which we mean bugs which give a slightly below-par experience for some users) are fixed more frequently. We have created our content in such a way that any issues with questions and explanations are corrected within 24 hours from being reported - this way we keep content issues to an absolute minimum.
Any critical bugs (by which we mean, bugs which affect a user’s work program, or bugs which prevent usage of the app) are always fixed immediately.